<![CDATA[SPARKLING! FORUMS - Help Desk]]> https://sparkling.milkbaeri.net/forum/ Wed, 29 Jul 2026 15:05:50 +0000 MyBB <![CDATA[General Questions]]> https://sparkling.milkbaeri.net/forum/thread-9.html Thu, 23 Jul 2026 12:20:05 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-9.html Discord in the #faq-and-help channel and if you message any admin or staff, feel free to ask it here instead if you don't use the former or feel like your question is something others could benefit from knowing too!

Anything related to the TCG and its content is allowed to be asked about from cards to games to activities, etc but if what you want to ask has its own FAQ already, please double check it first to see if your question has been answered. Make sure you also check the #faq-and-help channel's pinned post and any previous posts made here (if any) before posting!


FAQs ★
  • TBA
]]> Discord in the #faq-and-help channel and if you message any admin or staff, feel free to ask it here instead if you don't use the former or feel like your question is something others could benefit from knowing too!

Anything related to the TCG and its content is allowed to be asked about from cards to games to activities, etc but if what you want to ask has its own FAQ already, please double check it first to see if your question has been answered. Make sure you also check the #faq-and-help channel's pinned post and any previous posts made here (if any) before posting!


FAQs ★
  • TBA
]]> <![CDATA[General Suggestions]]> https://sparkling.milkbaeri.net/forum/thread-8.html Thu, 23 Jul 2026 12:18:31 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-8.html
Do remember that discussions should be civil and no one person has more authority or "right" over another, as all decisions will be made by an admin in the end based on whether it's feasible or not for us to implement, if it makes sense for the TCG, and/or another reason (that we will most likely explain or mention if necessary)!]]>
Do remember that discussions should be civil and no one person has more authority or "right" over another, as all decisions will be made by an admin in the end based on whether it's feasible or not for us to implement, if it makes sense for the TCG, and/or another reason (that we will most likely explain or mention if necessary)!]]> <![CDATA[Error Reporting (General)]]> https://sparkling.milkbaeri.net/forum/thread-7.html Thu, 23 Jul 2026 12:17:40 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-7.html
We do not accept error reports of any kind via different contact methods or other locations so we can keep everything in one place and make it easier to check what we need to do. If you message an admin privately about an error, we will likely ask you to post it on the forums in their correct thread instead!

CATEGORIES ★
KNOWN ERRORS ★
These have already been reported and are in the process of being looked into so please do not report them again! Once resolved, the error will be removed from this list.
  • Hangman (and Wish Upon A Star) do not check if someone has already played the game since it was last updated and thus will not display the reward already received, instead allowing them to play again (Reported May 27th 2026)
  • Claiming form for random card freebies does not load card images or filenames when submitted (Reported May 11th 2026)
  • Deck Donation reward displayed an error and did not load cards upon claiming from account rewards page, but did save to logs (Reported January 18th 2026)
    Show Content
  • Mastery counts on profile showing 0 even if the player has masteries; mastery count is accurate in account overview however (Reported January 16th 2026) // Resolved on May 6th, 2026
]]>
We do not accept error reports of any kind via different contact methods or other locations so we can keep everything in one place and make it easier to check what we need to do. If you message an admin privately about an error, we will likely ask you to post it on the forums in their correct thread instead!

CATEGORIES ★
KNOWN ERRORS ★
These have already been reported and are in the process of being looked into so please do not report them again! Once resolved, the error will be removed from this list.
  • Hangman (and Wish Upon A Star) do not check if someone has already played the game since it was last updated and thus will not display the reward already received, instead allowing them to play again (Reported May 27th 2026)
  • Claiming form for random card freebies does not load card images or filenames when submitted (Reported May 11th 2026)
  • Deck Donation reward displayed an error and did not load cards upon claiming from account rewards page, but did save to logs (Reported January 18th 2026)
    Show Content
  • Mastery counts on profile showing 0 even if the player has masteries; mastery count is accurate in account overview however (Reported January 16th 2026) // Resolved on May 6th, 2026
]]> <![CDATA[Error Reporting (Profiles, Custom Graphics & Incomplete Rewards)]]> https://sparkling.milkbaeri.net/forum/thread-6.html Thu, 23 Jul 2026 12:06:52 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-6.html site profiles and custom graphics here! This includes:
  • duplicate and/or accidental logs needing removal
  • incorrect total counts of currency, trade points, etc in your account (ie. removal or adding)
  • errors made to any kind of custom graphic (Player Milestones, activities, master badges, etc)
  • general profile information changes you can't make on your own
  • anything else that fits the topic + would need admin approval to edit/change
If there's no specific form for your error report, choose whichever you think matches it the best from what's available and explain the error as detailed as possible!

As of April 7th 2026, we have added a new form: Incomplete Rewards Error. Use this form when you have received incorrect or incomplete rewards from something, or even if you were missed entirely when staff were sending out rewards for something! This is SEPARATE from the regular Error Reporting (Rewards) thread which is for self-made errors that DON'T need an admin/staff response.

If your post has NOT been responded to yet (we will usually make an edit saying it has, even if we don't quote-reply you yet) then you may edit an existing post with any additional forms you want to add, so when we do go through posts, we can tackle all your forms at once instead of going back and forth.

For errors regarding/related to the following:
  • submitting incorrect choice cards in site forms (ie. typed in the wrong number, selected a different but similar deck name, etc)
  • receiving a duplicate of a choice card you selected in the random rewards portion of a log
  • anything else that DOES NOT need a site log or site count to be changed
You can report those in the Error Reporting (Rewards) thread instead, which is a self-serve thread where all you need to post is what you're changing and then you can edit your personal logs/trade post accordingly.

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

Please fill out a separate form for EVERY change being requested, even if posting multiple forms of the same error type!
Don't forget to add the line breaks back into each form when posting as well!!

SITE LOG ERRORS FORM ★
Use this form to report any duplicate/accidental logs needing removal, existing logs that need to be edited for whatever reason, etc!

Code:
[size=x-large][b]SITE LOGS ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Logs:[/b] what logs do you need fixed? paste the full log with date + log name using a spoiler [spoiler=TO BE FIXED][b]3/27/23[/b] - Marathon (Round 2): card filenames here[/spoiler] [b]Details:[/b] explain what the error is, and what it should be fixed to or if it needs removal entirely

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

ACCOUNT ERRORS/UPDATES FORM ★
Use this form to report any incorrect account information that you can't change on your own through the "Edit Profile" or "Edit Items" link in your account, such as currency and/or trade point counts!

While not an error, gifting currency to another player should be reported using this form as well since it needs to be removed from your current site count. Do note that we will NOT automatically add what a player gifted, to the player who received that gift unless they also request an account update using the form below!

Code:
[size=x-large][b]ACCOUNT ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Error Type:[/b] choose from CURRENCY or TRADE POINTS [b]Predicted Change:[/b] what should the currency/trade point total be after the changes are made? [b]Details:[/b] explain what the error is and why it needs to be changed + provide any logs or proof necessary using spoiler tags

If you earned currency that wasn't sent through site rewards and need it added to your account or were gifted currency, please use the below form instead!

Code:
[size=x-large][b]ACCOUNT UPDATE[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Amount To Add:[/b] how much of each currency is being added + what is the total you should have afterwards [b]Details:[/b] provide logs or other proof (such as a link) of earning the currency that's being added

Double check you've already commented/posted to claim any currency freebies/rewards if it's a requirement, and/or ensure that you're not just waiting for a delayed reward to be sent, to prevent duplicate currency being added to your account at separate times!

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

INCOMPLETE REWARDS ERROR FORM ★
Use this form when you have received incorrect or incomplete rewards from something, or even if you were missed entirely when staff were sending out rewards for something!

For incorrect rewards from site games, please refer to the Games Master Sheet to see what the reward you should've received was so we know what to send you.
  • If there was a wish granted for double game rewards on a set and it did NOT double for you, please take the original reward from the mastersheet above and double it instead! Both cards and currency should be doubled when these wishes are granted.
For other incorrect/incomplete rewards, please link us to the thread/post/etc where the reward is outlined so we can double check what you're owed and that you correctly completed whatever it was to receive said reward(s)!

Code:
[size=x-large][b]INCOMPLETE REWARD ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Error Type/Log Name:[/b] list everything you need a fixed reward for [spoiler=LOG]if pasting an entire log, please use a spoiler for it; if not, you can delete this[/spoiler] [b]Expected Reward:[/b] list the full reward you should have received for each error - if requesting the remaining rewards for an incomplete reward, list the full reward as well and NOT just what you need sent [b]Details:[/b] anything else you want us to know related to the reward/error

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

CUSTOM GRAPHICS ERRORS FORM ★
Use this form to report any errors made to your personal custom graphics, such as Player Milestones, activities, master badges, etc!

Code:
[size=x-large][b]CUSTOM GRAPHIC ERROR[/b][/size] [b]Custom Graphic:[/b] which graphic(s) are being changed? [b]Details:[/b] explain what the error is, and what it should be changed to/fixed

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

PROFILE ERRORS FORM ★
Use this form to report any incorrect profile information/details that you can't change on your own through the "Edit Profile" or "Edit Items" link in your account!

Code:
[size=x-large][b]PROFILE ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Details:[/b] explain what the error is, and what it should be changed to/fixed
]]> site profiles and custom graphics here! This includes:
  • duplicate and/or accidental logs needing removal
  • incorrect total counts of currency, trade points, etc in your account (ie. removal or adding)
  • errors made to any kind of custom graphic (Player Milestones, activities, master badges, etc)
  • general profile information changes you can't make on your own
  • anything else that fits the topic + would need admin approval to edit/change
If there's no specific form for your error report, choose whichever you think matches it the best from what's available and explain the error as detailed as possible!

As of April 7th 2026, we have added a new form: Incomplete Rewards Error. Use this form when you have received incorrect or incomplete rewards from something, or even if you were missed entirely when staff were sending out rewards for something! This is SEPARATE from the regular Error Reporting (Rewards) thread which is for self-made errors that DON'T need an admin/staff response.

If your post has NOT been responded to yet (we will usually make an edit saying it has, even if we don't quote-reply you yet) then you may edit an existing post with any additional forms you want to add, so when we do go through posts, we can tackle all your forms at once instead of going back and forth.

For errors regarding/related to the following:
  • submitting incorrect choice cards in site forms (ie. typed in the wrong number, selected a different but similar deck name, etc)
  • receiving a duplicate of a choice card you selected in the random rewards portion of a log
  • anything else that DOES NOT need a site log or site count to be changed
You can report those in the Error Reporting (Rewards) thread instead, which is a self-serve thread where all you need to post is what you're changing and then you can edit your personal logs/trade post accordingly.

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

Please fill out a separate form for EVERY change being requested, even if posting multiple forms of the same error type!
Don't forget to add the line breaks back into each form when posting as well!!

SITE LOG ERRORS FORM ★
Use this form to report any duplicate/accidental logs needing removal, existing logs that need to be edited for whatever reason, etc!

Code:
[size=x-large][b]SITE LOGS ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Logs:[/b] what logs do you need fixed? paste the full log with date + log name using a spoiler [spoiler=TO BE FIXED][b]3/27/23[/b] - Marathon (Round 2): card filenames here[/spoiler] [b]Details:[/b] explain what the error is, and what it should be fixed to or if it needs removal entirely

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

ACCOUNT ERRORS/UPDATES FORM ★
Use this form to report any incorrect account information that you can't change on your own through the "Edit Profile" or "Edit Items" link in your account, such as currency and/or trade point counts!

While not an error, gifting currency to another player should be reported using this form as well since it needs to be removed from your current site count. Do note that we will NOT automatically add what a player gifted, to the player who received that gift unless they also request an account update using the form below!

Code:
[size=x-large][b]ACCOUNT ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Error Type:[/b] choose from CURRENCY or TRADE POINTS [b]Predicted Change:[/b] what should the currency/trade point total be after the changes are made? [b]Details:[/b] explain what the error is and why it needs to be changed + provide any logs or proof necessary using spoiler tags

If you earned currency that wasn't sent through site rewards and need it added to your account or were gifted currency, please use the below form instead!

Code:
[size=x-large][b]ACCOUNT UPDATE[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Amount To Add:[/b] how much of each currency is being added + what is the total you should have afterwards [b]Details:[/b] provide logs or other proof (such as a link) of earning the currency that's being added

Double check you've already commented/posted to claim any currency freebies/rewards if it's a requirement, and/or ensure that you're not just waiting for a delayed reward to be sent, to prevent duplicate currency being added to your account at separate times!

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

INCOMPLETE REWARDS ERROR FORM ★
Use this form when you have received incorrect or incomplete rewards from something, or even if you were missed entirely when staff were sending out rewards for something!

For incorrect rewards from site games, please refer to the Games Master Sheet to see what the reward you should've received was so we know what to send you.
  • If there was a wish granted for double game rewards on a set and it did NOT double for you, please take the original reward from the mastersheet above and double it instead! Both cards and currency should be doubled when these wishes are granted.
For other incorrect/incomplete rewards, please link us to the thread/post/etc where the reward is outlined so we can double check what you're owed and that you correctly completed whatever it was to receive said reward(s)!

Code:
[size=x-large][b]INCOMPLETE REWARD ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Error Type/Log Name:[/b] list everything you need a fixed reward for [spoiler=LOG]if pasting an entire log, please use a spoiler for it; if not, you can delete this[/spoiler] [b]Expected Reward:[/b] list the full reward you should have received for each error - if requesting the remaining rewards for an incomplete reward, list the full reward as well and NOT just what you need sent [b]Details:[/b] anything else you want us to know related to the reward/error

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

CUSTOM GRAPHICS ERRORS FORM ★
Use this form to report any errors made to your personal custom graphics, such as Player Milestones, activities, master badges, etc!

Code:
[size=x-large][b]CUSTOM GRAPHIC ERROR[/b][/size] [b]Custom Graphic:[/b] which graphic(s) are being changed? [b]Details:[/b] explain what the error is, and what it should be changed to/fixed

[Image: d5636d7f2aae7dedae5e07e03eefd8a02c202912.png]

PROFILE ERRORS FORM ★
Use this form to report any incorrect profile information/details that you can't change on your own through the "Edit Profile" or "Edit Items" link in your account!

Code:
[size=x-large][b]PROFILE ERROR[/b][/size] [b]Profile:[/b] link to your profile on the site [b]Details:[/b] explain what the error is, and what it should be changed to/fixed
]]> <![CDATA[Error Reporting (Rewards)]]> https://sparkling.milkbaeri.net/forum/thread-5.html Thu, 23 Jul 2026 11:46:52 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-5.html
  • If you received doubles of your collecting deck in your Starter Pack, please report it in the Starter Pack Doubles thread instead! There you will find further instructions on how to replace the duplicate.
You don't need staff approval for these reports; just update your logs &amp; trade post after filling out the form. We <B><s></s>won't be updating on-site activity logs with the fixes reported here so please make sure you 1) post the report form AND 2) ensure the logs on your trade post are updated with the change(s) - or your replacement will be invalid!

It should go without saying but please do not use this to change the random rewards you receive or for dishonest purposes, especially if you're changing weeks/months later! If you think you would be accused of cheating for doing it, don't do it!! If you're not sure whether you can change something or not, ask an admin.


REPORT FORM ★
Don't forget to add the line breaks back into the code when posting!

Code:
[b]Error Type/Log Name:[/b] where you made the mistake (ie. masteries, new release pulls, specific event, etc) or the log name/whole log portion [spoiler=LOG]if pasting an entire log, please use a spoiler for it; if not, you can delete this[/spoiler] [b]Wrong Card(s):[/b] the filenames of the card(s) you're changing [b]Fix(es):[/b] the filenames of the card(s) you're replacing the wrong cards with
]]>
  • If you received doubles of your collecting deck in your Starter Pack, please report it in the Starter Pack Doubles thread instead! There you will find further instructions on how to replace the duplicate.
You don't need staff approval for these reports; just update your logs &amp; trade post after filling out the form. We <B><s></s>won't be updating on-site activity logs with the fixes reported here so please make sure you 1) post the report form AND 2) ensure the logs on your trade post are updated with the change(s) - or your replacement will be invalid!

It should go without saying but please do not use this to change the random rewards you receive or for dishonest purposes, especially if you're changing weeks/months later! If you think you would be accused of cheating for doing it, don't do it!! If you're not sure whether you can change something or not, ask an admin.


REPORT FORM ★
Don't forget to add the line breaks back into the code when posting!

Code:
[b]Error Type/Log Name:[/b] where you made the mistake (ie. masteries, new release pulls, specific event, etc) or the log name/whole log portion [spoiler=LOG]if pasting an entire log, please use a spoiler for it; if not, you can delete this[/spoiler] [b]Wrong Card(s):[/b] the filenames of the card(s) you're changing [b]Fix(es):[/b] the filenames of the card(s) you're replacing the wrong cards with
]]> <![CDATA[Error Reporting (Cards)]]> https://sparkling.milkbaeri.net/forum/thread-4.html Thu, 23 Jul 2026 11:42:08 -0700 Admin]]> https://sparkling.milkbaeri.net/forum/thread-4.html cards and decks here! This includes:
  • All decks + master badges (released and upcoming)
  • Producer Cards
  • Site Milestones
Basically any card error that would affect the TCGs/players as a whole should be reported in this thread, such as typos (on the cards themselves or in the filenames), images not filling the entire card (so there is transparent/white space), different border/text colours across the deck, placeholder text not being changed, the same image being used in multiple cards, and whatever else may come up.

Once fixes have been made, we will upload them to a Google Drive folder for players to download from, so they can update their trade post as they wish! Card fixes will be done in batches and announced in the Card Fixes thread when a new one is available.


REPORT FORM ★
Don't forget to add the line break back into the code when posting!

Code:
[b]Card/Deck:[/b] state what the error is of + either link to the deck page for whole deck errors or display the card image(s) for specific card errors [b]Details:[/b] of the error that need to be fixed
]]> cards and decks here! This includes:
  • All decks + master badges (released and upcoming)
  • Producer Cards
  • Site Milestones
Basically any card error that would affect the TCGs/players as a whole should be reported in this thread, such as typos (on the cards themselves or in the filenames), images not filling the entire card (so there is transparent/white space), different border/text colours across the deck, placeholder text not being changed, the same image being used in multiple cards, and whatever else may come up.

Once fixes have been made, we will upload them to a Google Drive folder for players to download from, so they can update their trade post as they wish! Card fixes will be done in batches and announced in the Card Fixes thread when a new one is available.


REPORT FORM ★
Don't forget to add the line break back into the code when posting!

Code:
[b]Card/Deck:[/b] state what the error is of + either link to the deck page for whole deck errors or display the card image(s) for specific card errors [b]Details:[/b] of the error that need to be fixed
]]>